The other day I had a knock at the door to a lovely surprise parcel.  I had recently helped one of my clients organise a move into a new flat and had helped him and his partner to get things set up, including satellite TV and broadband and getting contracts signed for the let.   This is something that I normally would do on a day to day basis.  Fortunately my clients were so happy with the service that they sent me a fab Jo Malone candle as a thank you.  I must say this was a very unexpected but welcome gift.  Always nice to be appreciated!!